1.) Account Setup / Email on file
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is YOUR responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you the primary email address on file will be used to do so. It is YOUR responsibility to ensure the email address on file is current or up to date at all times.
2.) Content (Onshore Servers)
a. All services provided by us may only be used for lawful purposes. This includes, but not limited to: copyrighted material, material we judge to be threatening or obscene, pornography. The laws of the state of Texas and the United States of America apply.
b. Examples of unacceptable material:
c. Using any type of account such as our Shared, Reseller, Master Reseller, or Alpha Master Reseller plans for a back/storage device is not permitted, with the exception of one backup of the same account. Please do not take backups of your backups.
- IRC Bots
- File Upload Sites (ex. rapidshare.com )
- Warez Sites
- Pirated Software
- Hate Sites
- Hack Programs and Archives
- Proxy Scripts / Anonymizers
3.) Zero Tolerance Spam Policy
a. We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and "double optin" will be treated as spam. Any user who sends out spam will have their account terminated without notice.
b. We reserve the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with this policy, at its sole discretion. We also reserves the right to make any such modifications in an emergency at our sole discretion.
c. We reserve the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is left entirely to the discretion of FB Solution All rights reserved.
4.) Payment Information
a. You agree to supply appropriate payment for the services received from us, in advance of the time period during which such services are provided. You agree that until and unless you notify FB Solution of your desire to cancel any or all services received, those services will be billed on a recurring basis.
b. We reserve the right to change the monthly payment amount and any other charges at anytime.
c. All payments that are due and not received on the specified date of invoice will have 3 days to pay invoice. If payment is still not received after the 4th late day then a $5.00 late charge will be added on to the total price for that month and a account suspension will occur. If payment is not received within 5 days then your account will be terminated with or without notice.
5.) Backups and Data Loss
Your use of the service is at your sole risk. We are not responsible for files and data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on our servers.
6.) Cancellation and Refunds
a. We reserve the right to cancel the account at any time. We do not offer refunds for breech of our terms of service.
b. Customers may cancel at any time. We give you an unconditional 3 day money back guarantee on managed shared hosting, and reseller solution's. Refund requests after 3 days will be refunded on a prorated basis of any unused time.
c. Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
d. There is no refund for VPS and VDS accounts after activation of services.
7.) Resource Usage
Users may not initiate the following:
8.) Fair Usage Policy
- Use 15% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
- Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.
- Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
- Run any software that interfaces with an IRC (Internet Relay Chat) network.
- Run any gaming servers such as counter-strike, half-life, battlefield1492, etc
- Run any video/music/file sharing intensive site or penny auction websites (for such sites special plans are avialable).
The FB Solution service is designed to host websites. FB Solution does NOT provide unlimited space for online storage, backups, or archiving of electronic files, videos, documents, log files, file sharing intensive sites, reverse auction sites, illegal content of any kind, etc., and any such prohibited use of the Services will result in the termination of Subscriber's account, with or without notice. Accounts with excessive number of files negatively affect the performance of the server and FB Solution may request that the number of files be reduced to ensure proper performance at FB Solution's discretion. FB Solution does not set arbitrary limits on the amount of visitor traffic a web site can receive or on the amount of content a Subscriber can upload to his/her/its website in a given month, nor does FB Solution charge additional fees based on increased use of bandwidth, as long as the Subscriber's use of the Services complies with these Terms. In most cases, a Subscriber's web site will be able to support as much traffic as the Subscriber can legitimately acquire. However, FB Solution reserves the right to limit processor time, bandwidth, processes, memory, number of accounts a subscriber can create, or number of files in cases where it is necessary to prevent negatively impacting other Subscribers.
All of your web pages (html,php,htm, etc.) must be 'linked' with files (.GIF, .JPEG, etc.) stored on FB Solution. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to warning, suspension or cancellation at the discretion of FB Solution management. Any customer who violates FB Solution's Policies in abusing either space/site transfer will be notified and given 1 days to remedy the problem. If the problem is not resolved within the allotted period, the client will be billed for the overages.
INODES The use of more than 50,000 INODES will result in account suspension. An INODE is the actual file or directory and not the size of that file or directory. For example your index.html file is 1 INODE. A directory called homework is counted as 1 INODE as well.
9.) Money back Guarantee
On dedicated servers, VPS, and colocation no full refund will be honored, the 3 day money back guarantee does not apply. We reserve the right to refund a prorated amount or no refund at all.
10.) Price Change
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on our site, and the right to increase the amount of resources given to plans at any time.
Customer agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless any liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with us; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from FB Solution's servers.
We will not be responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us and our employees.
13.) Free Hosting
We reserve the right to terminate accounts where free hosting (defined as hosting that was obtained at a zero cost to the end user) was provided, as this provides a security issue for our servers, and it is in our best interest to look after everyone on the server. Free hosting accounts are setup by ?hackers? (?a programmer who reaches a goal by employing a series of modifications to exploit or extend existing code or resources?) who make as many attempts as necessary to destroy the server and its content, or escalate to root privileges and cause havoc for all of our end users.
14.) PHP Files
PHP file's uploaded in attempt to steal root access will be logged and may result in a loss of hosting with no refund payment.
15.) Offshore Hosting
This is just to provide services Including all Offshore resellers and shared hosting plans.
Whenever there is a legal issue, the content will be removed by us. We always take care for legal issues.
User will responsible for all content hosted on Offshore server. If you have issue with content the please email us at [email protected]
16.) Changes to the TOS
These terms are subject to change at anytime without notice.
17.) Payment and Supplier Disclaimer
Payments for your orders is carried out through a secure checkout process with 2Checkout.com or other payment process. During the checkout process, it will be given the options to select payment processors 2Checkout.com or other payment process
28.) 2Checkout.com Supplier Disclaimer
2Checkout.com is an authorised reseller of services provided by FB Solution.